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Frequently Asked Questions (Vendors)

We know Technology and eCommerce can seem intimidating to some.
We made it easy and accessible to all.

General

CNKTID is a Technology Company that has developed the leading marketplace software for Breweries, Wineries, Distilleries and other Alcohol Producers the opportunity to set up easy to use, compliant eCommerce storefronts to sell their products for FREE with no fees charged to our vendors, EVER!

CNKTID has been around since 2015 and was developed by the leaders in the Technology, Alcohol, and Digital Marketing industries. Not only do we understand the struggles in which producers face, we have faced them ourselves.

Through our banging our heads against the wall and the struggles we faced, we developed a bulletproof, easy to use platform that addresses all of the roadblocks you will endure in trying to do things on your own. We have made it Easy and FREE for you to use. 

Your customers will love the ease of use of our website and our FREE Android and iOS apps. 

We have integrated a plethora of features. They are as follows:

  1. Automated Instant Payments through multiple payment outlets
  2. Automated shipping label creation from your dashboard (click and print)
  3. Subscription products
  4. Pre-Sale Products
  5. Bottle Society & Club Products
  6. Custom minimum order $ value amounts
  7. Automated tax rates
  8. Built in and customizable shipping restrictions to ensure legality and compliance of every shipment
  9. Product filters to ensure that customers will not be exposed to your products or be able to order them if you are not licensed to ship to their desired location
  10. Coupon Codes for your store and products
  11. Custom Stock management and low stock notifications
  12. Custom Delivery methods (local pickup, local delivery, and integration with your FedEx, UPS, and even ShipStation Accounts!
  13. Custom Storefronts with your branding, look and feel
  14. Link your social media accounts, location, and contact information
  15. FREE Award Winning SEO (Search Engine Optimization) for your products and storefront
  16. Google Shop Engine Syndication for your products to gain additional exposure through Google Shopping Engine
  17. FREE Producer spotlights on our newsletters and social media
  18. Business Insights and Data Reporting
  19. FREE Android and iOS apps for your customers
  20. Exposure for your brand to the hundreds of thousands of site visitors we have every month
  21. All of these features for FREE, Always!

How to Get Started

CNKTID is for Licensed Breweries, Wineries, Distilleries and other Alcohol Producers.

If you contract brew or have a contract with someone else to make your beverages holler at us to discuss your options.

Sorry, no Homebrew or other homemade magical potions.

It’s easy. You can submit to set up a storefront and our team will review your application within 24-48 hours (Monday – Friday). Once we have reviewed your application and verify your identity and licensure we will send you a link to set up your storefront.

Besides a valid liquor license you will need and we recommend the following:

  1. FedEx or UPS account if you plan to ship your orders.
  2. If you plan on shipping your alcohol products across state lines you will need a direct shippers license from those states where it is required. Each state is different. We recommend you go to each states liquor control boards website to find the latest information and search “Direct Shippers License”.
  3. You will need a Stripe or Paypal Business Account for automated payments. 
  4. High Quality images of your products. Remember, customers shop with their eyes first.
  5. Descriptions of your products. Whether it is your product description on your label or you want to make a new one, it’s a sales pitch to entice your potential customers to buy.
  6. Pricing for your products. We recommend you do not price higher than where they can be found elsewhere online. Remember, you are keeping 100% of the revenue here. This is a FREE platform for you to use.
  7. An email address that all parties involved in order fulfillment will have access to so that no order goes unattended. 
  8. Shipping Materials. Be sure to choose quality shipping materials and take the time to properly package your orders so that they do not experience breakage or damage. Trust us! It’s worth it.
  9. Terms and Conditions. These are a must. They set the expectations for your customers and will come to your aid shall you ever experience any issues.

If you have gathered all of the things we recommend and have all of your ducks in a row, setting up your store should only take a few minutes once you are verified and approved.

It’s just a matter of uploading your store cover photo, inserting the links to your social media, adding your contact info, linking your preferred payment method, and linking your FedEx, UPS, and/or ShipStation accounts. 

Adding your products should only take a minute or two for each product. We have made things extremely easy and basic to ensure an easy, fast, and smooth process. 

CNKTID does NOT hold any kind of liquor license. We are simply a technology solution for licensed liquor producers. 

We provide eCommerce software, just like Shopify and other providers, but we have all of the bells and whistles producers need to have built out to assist in navigating the legal complexities.

Shipping & Delivery

It’s easy, we send you an email with the full order details and attach a printable packing slip.

We will also send you (and any numbers you choose) a text message about the new order.  So you can notify your taproom manage, or any others involved in order fulfillment ensuring no order goes unattended to. 

We will also keep you customer’s informed with order updates and statuses via text message as well. 

 

If you prefer to print and generate your own shipping labels you can do it easily right from the order page. Just click the “Generate Shipping Label” button and, Boom! Print it and you are done. 

We have also integrated ShipStation if you have an account. All orders will be routed to your ShipStation account and will follow the rules in which you have set up with ShipStation.

A training on properly packaging your shipments might sound crazy, but trust us. It will be well worth the 5 minute training to ensure a safe arrival of your package. Folks have been jaded by the “Amazon effect” and will not accept anything less now a day. 

Adult Signatures are REQUIRED for all alcohol shipments. It is the responsibility of the shipper, FedEx, UPS or your delivery driver to verify the age of the recipient at the time of delivery. No delivery should be left without 21+ ID verification.

It’s as simple as that! If you want to offer In-store or Curbside pickup, you just have to select that as a delivery method. Your customer will choose it upon checkout. Then all you have to do is pick the order and have it waiting for your customer when they come to pick it up.

No biggie. It is simple. All you have to do is contact the customer and let them know that they selected the incorrect shipping method. If it is going to cost the customer more just simply charge them the difference using the payment processor of your choice and generate the new label from the order page with the correct shipping method selected. 

But they were charged too much? No worries. Simply refund them the difference from the order page.

We know that these can get pricey. We recommend you either build them into the cost of your products or you can create have a fee added on to every order to cover the cost.

If you would like to add a fee please reach out to our support team directly.

Licensing & Regulations

Shipping Alcohol is different for every type of alcohol. There are different permits for Wineries, Distilleries, and Breweries. 

It is beyond important that you do not jeopardize your license by shipping where you are not licensed. 

Please check with each state to ensure you have taken the proper steps to ship to them. 

Good question! Well if you plan to ship from your facility it is a must. 

If not, there are some creative alternatives and work arounds that might work for you. If you would like to explore those please contact our support team directly. 

Well, there are multiple solutions for you.

  1. You could have your contract brewer get the direct shipper licenses so that they could ship your product out for you.
  2. You can reach out to our support staff directly for some other creative work arounds as well.

First, start with your states liquor control board. They are there to help you and they are government employees. Our taxes pay their wages. It’s okay to ask them to help you out and provide you the latest most up to date information. 

Second, when shipping to other states do the same. Ask the state you are looking to ship to about their direct shipper permits and rules. Wine has been shipping across state lines for years. This is nothing new. Don’t let folks scare you out of selling your products online.

Just make sure you play by the rules.

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